Create and distribute member cards and packs for over 200k members. Create and implement new product codes in Facets and Siebel for Medical/ Pharmacy for over 200k members. Updating all documents from Word 97 to Word 2003/PDF for Clarity online document system implementation.
Manage software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support. Implemented bank counting system that enabled us to eliminate 34 FTE associates for a cost savings of 1.2 million dollars annually. Worked on Gap Analysis to discover overlaps in our SOX, MICS and PCI information. Expert in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results. Worked closely with scanning project to move 17 million documents from Filenet database to Documentum database with Vendor and documented the process and new workflows. Defined Business Requirements for new Retail upgrade and directed 15 Computer Technicians on overnight deployments. Technical writer of various training and functional documents that are still in use today as a training baseline for Compliance Team and Support Center.
Monitoring and installing applications on Citrix Servers in a 24/7 uptime environment. SMS Administrator - Packaged and Deployed applications and patches using VB Scripting Virus Scan ePO console Administrator for over 13 thousand machines. Experience using Terminal Services and implementing and supporting Windows Server 2003/2008 CA Cohesion Administration to monitor servers for ITIL changes Worked closely with Vendors on support issues and resolving issues on multi-tiered Applications Monitoring and parsing of various log files for issues and keywords using BMC
Performing manufacturing, installation, service and training of wireless gaming computer systems. Building of Windows based PC's into desktop and compact desktop cases. Configuring multiple machines at once, this involved loading Windows 98, 2000, 2000 Server, XP Pro and Mac OSX,. Installed operating systems on multiple stations by using hard drive cloning devices and drive imaging software such as Norton Ghost. Installation and troubleshooting of various hardware and peripherals such as; NIC cards, TV tuner cards, serial port cards, wireless NIC cards, modems, USB expansion cards, credit card type readers, IR interfaces, receipt printers, and laser printers. Often installing hardware device drivers on a DOS or command line level. Performing field tasks such as remote computer administering using Dameware and Remote Administrator. Using RF strength analyzing meters. Servicing the wireless gaming units by replacing interchangeable components. Providing multiple levels of training and support for customers onsite, over the phone and via remote internet connection. Maintaining the necessary tools and supplies needed for the extended out of state and international environments.
Configured and maintained new and older computer systems Installed high-end video cards and driver software on development PC's Provided service and guidance for all employee computer needs
Configuration of new cable subscriber personal computer systems. Worked with configuration, installation, benchmarking and troubleshooting issues.
Implemented online storewide price-point distribution signing system. Worked in the Housewares department as a Cookware and Cutlery Specialist.
N/A
Electronics
Concentration: General Emphasis
High School Diploma
Hiking, Music, Art and Watching Movies.
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